IT Support Specialist

The IT Support Specialist will provide first- and second-line support, manage networks and firewalls, administer user accounts and devices, and ensure compliance with NHS, GDPR, and Cyber Essentials standards. The role requires strong troubleshooting skills, communication abilities, and a security-aware mindset., Technical Support & Service Desk

• Provide IT support to clinical and non-clinical staff
• Diagnose and resolve issues with Windows laptops, printers, scanners, smartcard readers, VPN connectivity, and Microsoft 365 services
• Support SystemOne access and smartcard troubleshooting
• Log and manage IT support tickets

Systems, Network & Firewall Support

• Manage LAN/Wi-Fi connectivity and network switches
• Support firewall configuration, VPN troubleshooting, and monitoring security logs
• Liaise with service providers for advanced issues

User, Device & System Administration

• Manage user accounts across Microsoft 365, Entra ID (Azure AD), and NHS systems
• Support onboarding/offboarding processes
• Configure and manage devices via Microsoft Intune
• Assist with software deployment and updates

Security, Compliance & NHS Alignment

• Support compliance with Cyber Essentials, GDPR, and DSP Toolkit
• Assist with endpoint protection, encryption, firewall controls, and incident response
• Handle sensitive data with confidentiality

IT Assets, Documentation & Change Control

• Maintain records of IT assets, licences, and configurations
• Create and update IT procedures, user guides, and documentation
• Provide basic user training on Microsoft 365, SharePoint, and secure access
• Liaise with NHS teams, suppliers, and managed IT providers

• Experience in IT Support / IT Technician / Service Desk role
• Strong troubleshooting skills across hardware, software, and networking
• Working knowledge of Windows environments
• Experience with Microsoft 365 and Intune management
• Basic understanding of networking concepts (LAN, Wi-Fi, firewalls, VPNs)
• Strong communication skills and user-focused approach
• Experience supporting SystemOne or other NHS clinical systems
• Exposure to VPN configuration and troubleshooting
• Experience in healthcare or regulated environments
• IT certifications (CompTIA A+, Network+, Microsoft, ITIL Foundation)
• Knowledge of Cyber Essentials, GDPR, DSP Toolkit, * Calm, methodical, and security-aware
• Professional and discreet with confidential data
• Proactive problem solver with willingness to learn NHS systems
• Independent yet collaborative team player