Digital Business Analyst

Riviera Travel is embarking on an exciting period of digital transformation, and we’re now seeking an experienced Digital Business Analyst (Contract) to support a significant programme of work across our digital platforms and wider business systems.

With major digital initiatives underway, this contract role will provide immediate impact delivering high-quality analysis, supporting roadmap shaping, and enabling our development teams to move at pace.

You’ll be working closely with our Digital Product Owner and Technology & Change team to refine a large volume of digital requirements, shape solution approaches, and ensure our internal and external development partners have everything they need to deliver.

This is a chance to step into a role with strong autonomy, meaningful strategic influence, and involvement in major digital workstreams including booking systems, CRM, and data platform evolution.

What you’ll be doing:

• Leading requirements gathering, refinement, and documentation (use cases, journeys, process flows, epics & user stories)
• Working within Agile/Scrum ceremonies on backlog refinement, prioritisation and estimation
• Collaborating with internal digital teams and external development partners
• Supporting strategic planning for an extensive digital development roadmap
• Analysing system, data and process impacts to inform solution design
• Ensuring clarity, quality and feasibility of requirements across all digital initiatives

• 4+ years’ Business Analysis experience with strong digital/e-commerce background
• Excellent elicitation and refinement skills
• Experience with Jira (preferred) or Azure DevOps
• Strong understanding of Agile/Scrum and SDLC
• Previous ecommerce experience, working with different web platforms, ideally at enterprise level.
• Ability to translate complex technical detail into clear business language
• Knowledge of CMS platforms - Drupal experience highly desirable
• Comfortable working autonomously, with strong stakeholder communication skills

If you’re an experienced Digital BA ready to step into a fast-moving transformation programme and hit the ground running, we’d love to hear from you.