Systems Engineer

We’re looking for an experienced, hands-on Systems Engineer / Systems Administrator to join a busy infrastructure team. This role has been created to provide additional support across a 3rd Line function that is balancing day-to-day operational support with a wide range of ongoing infrastructure and business projects., You’ll become an integral part of the 3rd Line Infrastructure team, supporting both BAU operations and project-related requests across the business. While you won’t be delivering projects directly, you’ll provide the technical expertise needed to support multiple initiatives including security, CRM, infrastructure, server migrations and end-user computing.

The role offers a genuine mix of responsibilities, making it perfect for an engineer who enjoys getting involved in “a bit of everything.”, * Provide 3rd Line infrastructure and technical support across the business.

• Support ongoing infrastructure and migration projects.
• Assist with Identity & Access Management (IAM) related activities.
• Support server and platform migrations, including legacy infrastructure and on-premise file servers.
• Maintain and support Windows Server environments.
• Support networking infrastructure including Fortinet and Cisco Meraki technologies.
• Provide support for Microsoft 365, including Intune rollouts.
• Administer and support Okta environments.
• Work closely with internal teams to resolve technical requests generated through IT support and project activities.
• Operate within an ITIL-based support environment, participating in sprint-based work where required.

This is an ideal opportunity for someone who enjoys variety, thrives in a fast-paced environment, and has a strong support background rather than a project management or consultancy focus., * Proven experience in a hands-on 3rd Line Infrastructure Support role.

• Strong Windows Server administration experience.
• Hyper-V administration knowledge.
• Experience supporting VMware environments.
• Networking experience with Fortinet and/or Cisco Meraki.
• Microsoft 365 administration.
• Intune deployment and support experience.
• Okta administration experience.
• Experience supporting infrastructure, networking and end-user computing (EUC) environments.
• Strong troubleshooting and problem-solving skills.
• Previous experience working within an ITIL support framework.

Ideal Background

We’re keen to speak with engineers who have:

• A strong support engineering background
• Experience working within Managed Service Providers (MSPs) or delivering infrastructure support through contract assignments.
• A proactive, collaborative approach and the ability to work across multiple technical disciplines.