NET Application Support Engineer

• Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday - Friday, 08:00 - 18:00).
• Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include:
• Functionality not working as expected.
• Missing or incorrect data within the application.
• Data not being correctly passed to third parties via integration components.
• Performance issues affecting user experience.
• Respond to information requests, guiding users on how to perform specific activities within the application.
• Develop and implement fixes for identified faults within the application.
• Conduct operational maintenance to ensure system performance and reliability.
• Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
• Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, including performing software implementations/upgrades at client sites.

• Proficiency in C# and ASP.NET.
• Experience with .NET Core.
• Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g., SQL profiler).
• Knowledge of PowerShell and Windows Server.
• Excellent communication skills, including written, verbal, and presentation.
• Willingness to participate in an on-call rota for after-hours support as required.
• Eligibility for BPSS clearance; must have lived and worked in the UK continuously for the past 3 years.

• Pension Scheme - contributions matched up to 10%
• Private medical cover
• Income Protection
• Life Assurance
• 25 days paid leave + National Holidays
• Flex benefits program

Atos Group is a global leader in digital transformation, operating in 54 countries and providing secure, AI-powered solutions across industries.