Supervising Automated Systems Analyst I

San Bernardino County is recruiting for Supervising Automated Systems Analysts I to manage networked information systems, functions, and services. Duties include evaluation, modification, implementation and oversight of complex networked computer systems and the distribution of PCs and other devices. Additionally, incumbents may supervise a technical staff, manage and maintain endpoint systems such as desktops, printers and various user based devices. This position will assist the IT service desk manager in maintaining service level agreements, asset inventory, and Help Desk tracking and support; determine departmental information technology (IT) needs, such as hardware requirements and capabilities; and recommend resolutions for hardware, software and network conflicts., San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

REQUIRED EXPERIENCE : Two (2) years of full-time equivalent experience, within the last five (5) years, supporting computer applications (i.e., troubleshooting; assisting and instructing end-users on effective use; resolving problems).

Experience must include proficiency with Microsoft Word, Excel, and PowerPoint use and experience with the following advanced functions: supporting Microsoft networked desktops; maintaining and supporting networking functions; supporting user access to file and print servers; utilizing Active Directory; coordinating migrations/upgrades; and assisting users with computer applications and desktop/helpdesk support.

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REQUIRED EDUCATION : Thirty (30) semester (45 quarter) units of completed, college level coursework from accredited** college or university in Information Technology OR Certification as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), CompTIA A+, or Cisco Certified Network Administrator (CCNA) certification.

Education Substitution : One (1) year of additional qualifying experience may substitute for the required education or certificate.

**Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency., * Experience supervising or leading technical staff in an IT operations, service desk, or systems support environment.

• Experience managing enterprise endpoint systems, including computers, printers, mobile devices, and other user-facing technology.
• Knowledge of IT service management practices, including service level agreements, help desk operations, ticket tracking, and customer support.
• Experience with IT asset management, hardware deployment, inventory tracking, and technology lifecycle management.
• Experience evaluating IT needs and recommending hardware, software, and network solutions.
• Strong knowledge of networked computer systems and experience troubleshooting hardware, software, and network-related issues.
• Strong analytical, problem-solving, communication, and customer service skills.

San Bernardino County is located in the heart of Southern California, home to over 2 million residents, encompassing 20,160 square miles from the Nevada State line and the Colorado River to the LA County line. This gives San Bernardino County a diverse climate and geography, from mountains as high as 11,502 feet, to the desert as low as 181 feet, and beautiful valleys in between. Pristine lakes and rivers, snow-capped mountain resorts, flowering deserts, and many other family-oriented recreational attractions take advantage of the natural assets of the area, most within an hour’s drive. Families enjoy affordable housing, excellent schools, colleges and universities, and easy access to airports, hospitals, libraries, and parks. The County provides a safe, clean and healthy environment for residents. A variety of shopping and business opportunities abound, in this, the largest County in the contiguous United States.