Service Desk / Desktop Support- Perm FTE

We are seeking a customer-focused Azure IT Support Specialist to provide hands-on and remote technical support in a fast-paced environment. This is a direct-hire permanent opportunity with strong benefits, overtime potential, and the chance to deliver high-touch, white-glove support to end users and executives.

What You’ll Do

Provide end-user support for hardware, software, printers, peripherals, mobile devices, and connectivity issues across Windows and macOS environments

Troubleshoot issues involving Azure, Microsoft Intune, Microsoft 365, Google Workspace, account access, malware, networking, and desktop support

Respond to and resolve service desk requests through ticketing tools, email, and phone within established SLAs

Deliver remote and onsite support while providing excellent communication, timely updates, and high-quality customer service

Administer user accounts in Active Directory, Azure AD, and Microsoft 365, including onboarding, offboarding, password resets, permissions, and drive mappings

Support collaboration platforms such as Zoom, Webex, and VOIP systems

Assist with endpoint security and compliance, including encryption, antivirus, patching, backup, EDR, and device management

Configure, deploy, and support laptops, mobile devices, and business software

Maintain technical documentation and knowledge base articles

Escalate complex issues as needed and assist with IT projects and user training, This is an excellent opportunity for an IT support professional who wants to grow technical skills in Azure and modern endpoint support while joining a stable organization with immediate benefits.

For immediate and confidential consideration, please reach out directly to Carrie Danger, SVP of Permanent Placement, on LinkedIn.

Your application will remain confidential, and your resume will not be shared without your permission.

Requirements

Configure, deploy, and support laptops, mobile devices, and business software

Maintain technical documentation and knowledge base articles

Escalate complex issues as needed and assist with IT projects and user training

At least 1 year of professional IT support experience

Experience supporting Windows and macOS environments

Hands-on experience with Azure cloud support and Microsoft Intune

Experience with Microsoft 365, Google Workspace, Active Directory, and basic networking

Strong troubleshooting skills and the ability to work independently

Experience delivering white-glove/VIP support, including executive support

Strong communication skills and a customer-first mindset, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Compensation: Up to $65K plus overtime and benefits

Work Authorization: Must be a U.S. Citizen or Green Card holder. No H1B, F1, or OPT., Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

This is an excellent opportunity for an IT support professional who wants to grow technical skills in Azure and modern endpoint support while joining a stable organization with immediate benefits.

For immediate and confidential consideration, please reach out directly to Carrie Danger, SVP of Permanent Placement, on LinkedIn.

Your application will remain confidential, and your resume will not be shared without your permission.

Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.