Technical Support Engineer

E-Frontiers

Greater London, UK

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Apple Products Cisco Unified Communications Manager Data Centers HP-UX TCP/IP Wide Area Networks Data Logging

Job description

We are seeking a motivated and technically skilled Technical Support Engineer to join our growing global team. The successful candidate will provide high-quality first-line technical support within a financial services environment, ensuring service excellence for a demanding client base., * Provide first-line support via call-logging software and on-site assistance as required.

Log, track, monitor, and update all incidents and service requests.
Communicate call assignments and expected resolution times to customers.
Escalate incidents appropriately to third-line support, external suppliers, or relevant teams.
Monitor and manage calls assigned to third-party vendors.
Work collaboratively with customers to review incidents and improve service delivery.
Handle customer requests and complaints professionally, escalating where necessary.
Perform TCP/IP troubleshooting.
Troubleshoot LAN/WAN connectivity issues.
Build, configure, and maintain desktops and laptops (HP/Dell).
Provide Senior Management / VIP support when required.
Participate in on-call and out-of-hours support rotations.
Support Apple products and mobile technologies.
Provide data centre support where necessary.

Requirements

Minimum 1 year’s desktop support experience, preferably within a Financial Services environment OR Degree-level qualification (or equivalent) in a relevant field.
Experience with Support Desk call logging tools (HP Service Centre, Remedy, Infra).
Cisco Unified Call Manager.
Bloomberg and Reuters support.
MCP / MCITP Windows 7 / MCDST / MCSA certifications (desirable).
ITIL v3 Foundation (desirable).
Data Centre support experience.
Apple devices and mobile technologies., * Strong research, writing, and communication skills.
Ability to work in a fast-paced, dynamic environment.
Exceptional organisational skills and attention to detail.
Strong interpersonal skills and professionalism.
Ability to work independently and manage personal workload effectively.
Proven project management capabilities.
A passion for innovation and financial technology.
A desire to travel and gain international experience.