Information Systems Technical Support

We are looking for an Information Systems Technical Support professional to join our IT team in Genk.

This role is responsible for delivering high-quality infrastructure and end-user support across the business, ensuring systems, networks, and devices remain secure, reliable, and fully operational. Working closely with colleagues across IT and the wider organisation, you will support day-to-day technical operations while contributing to excellent customer service and continuous improvement., * Provide technical support for desktops, laptops, mobile devices, printers, and business applications

• Troubleshoot and maintain servers, network infrastructure, hardware, and software environments
• Manage incidents and service requests through the IT Service Desk, ensuring service levels are achieved
• Provision, deploy, and maintain IT equipment while keeping accurate asset management records
• Support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Azure
• Assist with the administration and maintenance of Windows Server environments
• Monitor, update, document, and escalate technical issues where appropriate
• Support office equipment relocations and technology deployments in line with business requirements
• Ensure all activities comply with IT governance standards, company policies, and Health & Safety requirements Promote the effective use of IT tools and technologies across the business while delivering excellent customer service

• Experience in an IT Support, Service Desk, Desktop Support, or Infrastructure Support role
• Good understanding of Active Directory user administration
• Working knowledge of Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Azure
• Experience supporting Windows 10 and Windows 11 environments
• Experience supporting iOS, Android devices, and print services
• Understanding of network troubleshooting and connectivity issues
• Experience working with ITIL-based service desk or ticketing systems
• Working knowledge of Windows Server environments
• Strong communication, customer service, and problem-solving skills
• Ability to work independently and collaboratively within a team environment

Preferred

• Experience with PowerShell, VBA, VBScript, or other Microsoft scripting technologies
• Advanced Windows Server administration experience
• Knowledge of Microsoft SQL (DBA and/or T-SQL)
• Experience with Citrix or Windows Terminal Services Exposure to back-end web-based technologies

Permanent and full-time employees enjoy a competitive salary, ongoing professional development opportunities, and the chance to work within a growing global organisation supporting critical infrastructure projects worldwide.

At Kingspan Data Solutions, you will be part of a collaborative team where innovation, continuous improvement, and career development are actively encouraged.

Kingspan Data Solutions is a global leader in mission-critical data centre infrastructure, delivering innovative solutions that support the performance, efficiency, and scalability of today’s high-performing data centres.

As one of the fastest-growing divisions within Kingspan Group plc, we operate across Europe, the Americas, the Middle East, and Asia-Pacific. Our businesses combine specialist expertise in engineering, manufacturing, and installation to deliver integrated infrastructure solutions at scale.

With a strong focus on innovation, sustainability, and collaboration, we continue to invest in our people, technology, and capabilities to support the evolving demands of the global data centre market.