IT Support Specialist (Genk)

User Support

• Provide support for hardware and software related problems through:

System and device management

• Install, configure and maintain IT systems and mobile devices.
• Perform technical interventions, performance analyses and safety checks to ensure optimal operation.

Technical troubleshooting

• Identify and analyze technical problems and potential threats.
• Proactively develop and propose solutions to prevent future complications.

Incident Management

• Register and follow up incidents according to agreed Service Level Agreements (SLAs).
• Ensure accurate and comprehensive documentation of incidents and actions.

Process optimization

• Contribute to the optimization of internal processes, with an emphasis on efficient system administration and high-quality customer support.

Contract Management

• Proactively manage customer contracts, including monitoring compliance and customer satisfaction.
• Identify opportunities to further improve customer relationships and contractual arrangements.

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * You have a bachelor’s degree in IT or equivalent experience.

• You have at least 5 years of experience as a support engineer.

Technical expertise

You have demonstrable knowledge of:

• Microsoft 365 (O365) and Windows clients and servers.
• VMware and Active Directory.
• Storage Solutions and Remote Desktop Services (RDS).
• Azure and networking and security.

Customer Focus

• Customer-centric thinking is in your DNA:
• You understand what customers need.
• You proactively seek the best solutions to their challenges.
• Cooperation and responsibility
• You enjoy working independently and taking responsibility for your tasks.
• In more complex cases, you know the importance of collaboration and work smoothly with colleagues.

Communication skills

• You communicate fluently in Dutch and English.
• Knowledge of French is a plus.

Pulled from the full job description

• Fuel card
• Company car
• Food allowance
• Hospitalization insurance