IT Help Desk Support Analyst

Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location. The ideal candidate:

• Serve as the primary point of contact for all IT support requests via ticketing system, phone, email, and in-person interactions.
• Diagnose and resolve hardware, software, network, and system issues promptly and professionally.
• Perform new user setup, password resets, profile updates, access changes, and account provisioning.
• Install, configure, test, and maintain software applications and workstation equipment.
• Support deployment of patches, updates, installations, and workstation lifecycle management.
• Support the implementation of cybersecurity, audit, and regulatory controls.
• Maintain accurate documentation for systems, processes, and procedures.

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results-accurately and efficiently. We seek a candidate with an Associate degree in Computer Science or related field and/or 2-4 years in IT support or help desk environment, and a strong knowledge of Microsoft Office applications. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.

Pulled from the full job description

• Tuition reimbursement
• AD&D insurance
• 401(k)
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account