IT Support Technician Level -1

ADVANCE GLOBAL IT SUPPORT

Zoetermeer, Netherlands

11 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

€3,167.0 - €3,500.0

Working hours

Regular working hours

Languages

Dutch, English

Job source

nl.indeed.com

Tech stack

Active Directory System Configuration Desktop Computing Issue Tracking Systems Virtual Private Networks (VPN) Microsoft Office Software Engineering Wi-Fi Technology Office365 Peripherals

Job description

Provide L1 End User / Desktop Support to users.
Troubleshoot Windows 10/11 operating system issues.
Install, configure and troubleshoot laptops, desktops, monitors, printers and other peripherals.
Provide support for Microsoft Office 365 / Microsoft 365 applications.
Perform hardware break/fix and basic troubleshooting.
Support user account, password and access-related issues.
Assist with Active Directory user/account administration.
Perform software installation, configuration and troubleshooting.
Support device imaging, deployment and re-imaging activities.
Troubleshoot network connectivity issues including LAN/Wi-Fi/VPN.
Assist with onboarding/offboarding and IMACD activities.
Log, update and resolve incidents and service requests through ITSM/ticketing systems.
Escalate complex issues to L2/L3 teams when required.
Maintain accurate documentation of incidents and resolutions.
Provide professional onsite support and maintain good communication with end users.

Requirements

We are looking for an IT / EUC Support Engineer - L1 with 2-3 years of hands-on experience in end-user computing and desktop support. The engineer will provide onsite and remote technical support to end users, troubleshoot hardware/software issues, and ensure timely resolution of IT incidents and service requests., * Dutch: B2 minimum - mandatory

English: B2 minimum - mandatory
Candidate must be able to communicate effectively with Dutch-speaking end users and English-speaking IT teams.

Work Authorization

Candidates must already have valid legal work rights in the Netherlands.