Customer Solutions Design Specialist (Wales)

As part of a major networking programme, you will play a key role in supporting and developing one of the UK’s largest shared network infrastructures.

In this role, you will help drive the ongoing development and evolution of the core network, designing and delivering complex Wide Area Network (WAN) solutions for customers while evaluating and introducing new technologies and services. Working closely with a range of stakeholders, you will contribute to the delivery of resilient, scalable, and supportable connectivity solutions that meet both current and future requirements.

You will support the introduction and enhancement of services such as cloud connectivity, multi-homed internet transit, and higher-speed core network capabilities, helping to ensure the network continues to provide secure, reliable, and future-ready connectivity for the organisations that depend on it. This is an exciting opportunity to work on critical national infrastructure while helping to shape its future performance, resilience, and service offering.

What you’ll be doing

• Take responsibility for design activities across the core network upgrades and complex customer WAN solutions.
• Become a subject matter expert on the core network design and operation.
• Create clear, supportable network designs and documentation for customer edge, core and service-provider network solutions.
• Support standardization, simplification and automation in network design and deployment.
• Analyze emerging technology trends and work with vendors to understand new hardware and software capabilities.
• Provide technical direction and guidance to engineering and support teams.
• Provide fourth-line support for complex operational issues, using evidence and facts to resolve problems from the bottom up.

• Experience of Cisco and Juniper routing platforms and technologies
• Experience designing WAN and enterprise network solutions, including edge, firewall, Wi-Fi and data centre environments. Working with customers to understand requirements.
• Experience creating technical documentation, including low-level designs, design standards, templates and statements of work.

Desirable Skills / Experience

• CCNP or JNCIP level qualification, or equivalent practical experience.
• Experience with MPLS, fibre optic transmission, DWDM and structured hardware or software testing in a lab environment.
• Excellent knowledge of IP network technologies, including practical experience with BGP and OSPF.
• Strong Stakeholder Management

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave - 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.