MES Support Engineer

· Provide L2/L3 operational support for ThingWorx-based MES applications including:

· Connected Work Cell (CWC)

· Asset Monitoring & Utilization (AMU)

· Real-Time Production Performance Monitoring (RTPPM)

· Manage incidents, service requests, defects, and change requests.

· Perform ticket triage, prioritization, tracking, escalation, and timely resolution.

· Support production stabilization, hypercare, and post-deployment activities.

· Coordinate issue resolution across manufacturing operations, infrastructure, application, database, and integration teams.

· Ensure maximum system uptime and application availability.

· Monitor application health, alerts, performance, CPU and memory utilization.

· Support software patching, upgrades, security updates, and validation testing.

· Coordinate maintenance activities and planned outages.

· Support lower environments (Development and QA) and validate changes before production deployment.

· Maintain support documentation, procedures, ticket updates, and operational logs.

· Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.

· Deliver monthly SLA and operational performance reports, including

· Manufacturing Execution Systems (MES) & PTC ThingWorx Platform

· Microsoft SQL Server, ServiceNow & ITIL-based Production Support