MSP Support Technician II

• Diagnose and resolve escalated workstation, server, Microsoft 365, and network issues
• Support Windows 10/11 and Windows Server environments
• Troubleshoot TCP/IP, DNS, DHCP, VLAN, Wi-Fi, VPN, and general network connectivity issues
• Configure and troubleshoot firewalls, managed switches, wireless access points, and other network equipment
• Administer Active Directory, Group Policy, user accounts, permissions, and Microsoft 365 environments
• Perform server maintenance, patching, backup monitoring, and disaster recovery support
• Install, configure, and deploy workstations, servers, and network equipment
• Assist with Hyper-V and VMware virtualized environments
• Provide professional remote and onsite support to business clients
• Take ownership of assigned service tickets and communicate progress with clients and team members
• Maintain accurate documentation of troubleshooting steps, configurations, passwords, assets, and network changes
• Follow established security, documentation, and service procedures
• Identify and recommend hardware, software, security, and infrastructure improvements when appropriate

The ideal candidate has real-world IT support experience, strong troubleshooting skills, and the ability to take ownership of technical issues through resolution. This is a client-facing position that includes both remote and onsite support, so professionalism, dependability, communication skills, and reliable transportation are essential., * 2+ years of professional, hands-on IT support experience

• Strong knowledge of Windows operating systems and business IT environments
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPNs
• Hands-on experience with Active Directory and Microsoft 365 administration
• Demonstrated ability to troubleshoot technical issues beyond basic help desk support
• Strong customer service and interpersonal skills
• Strong written and verbal communication skills
• Ability to work independently, manage priorities, and take ownership of assigned work
• Dependable attendance and ability to report to scheduled client appointments
• Valid driver’s license and reliable transportation for onsite client support

Preferred Qualifications

• Previous Managed Service Provider (MSP) experience
• Windows Server administration experience
• CompTIA A+, Network+, Security+, or Server+ certification
• Microsoft certifications
• Experience with Hyper-V and/or VMware
• Experience configuring business-class firewalls, managed switches, VLANs, and wireless networks
• Experience with RMM, PSA/ticketing, documentation, and remote-support platforms
• Experience with endpoint security, backup, disaster recovery, and cybersecurity solutions
• PowerShell or other scripting experience

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Kobus Technologies is seeking an MSP Support Technician II to join our growing Managed Services team. This position provides hands-on technical support across workstation, server, network, and Microsoft 365 environments for multiple business clients.