IT Helpdesk Engineer

This role is a first line support to all businesses within the Gallagher Group. You will manage the daily helpdesk tickets and assist with general day-to-day IT-related tasks. This will include the provision of support in person and using remote support tools. You must have a can-do attitude and have a proactive approach to grow their role within the team.

Hours of role: Monday-Friday 40-hour working week, on a rota basis to cover Business hours 7:00-18:00, with 1-hour lunch break.

Key Tasks and Responsibilities:

• Acting as a first point of contact you will respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
• Taking ownership of incidents/requests and when necessary, escalating both internally and to external suppliers, managing this through to resolution.
• Assist with the setup and provision of mobile phones, laptops, and tablets along with associated accessories.
• Maintaining stock management.
• Support mainly Windows 11 and Office 365.
• Active directory account management (including starters/leavers).
• Maintain and improve departmental documentation.

Specific Responsibilities:

• From time to time this role may be required to work ‘out of business hours and some weekend working may be required in order to complete tasks that cannot intrude on normal office hours.

• Believe in and uphold our company values.
• Have a passion for technology and a desire to build a career in IT.
• Previous experience within a Service Desk environment delivering remote support would be beneficial but not essential.
• Active Directory and Office 365 support knowledge is desirable, but training will be provided where needed.
• Strong interpersonal and relationship building skills. The ability to communicate effectively verbally and in writing.
• Team Player, willing to help and support others.
• UK Driving license (Manual) and own vehicle would be preferential due to occasional travel between offices

STRICTLY NO AGENCIES

Job Type: Full-time, * IT support / service environment: 2 years (required)

Pulled from the full job description

• Life insurance
• Company pension
• Health & wellbeing programme
• Company events
• On-site parking, * Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• On-site parking

The Gallagher Group have built an enviable reputation as one of the South East’s premier quarrying, groundwork, civil engineering, and property development businesses. We deliver our services to exceptionally high standards and are committed to benefit the communities we serve and the environment in which we live.