Senior IT Site Lead / On-Site Support Specialist

We are seeking an experienced, proactive Senior IT Site Lead / Support Specialist to take end-to-end ownership of our IT operations across key locations in France (Lyon, Meyzieu, and Paris).

In this role, you will act as the main point of contact for end-users and local business units, managing IT infrastructure, telecom procurement, end-user support, mobile device management, hands-and-feet datacenter support, and GxP compliance., * Provide L1/L2/L3 hands-on support for workstations, mobile devices, AV equipment, printers, VOIP, and network devices.

• Manage, troubleshoot, and resolve incidents and service requests using ServiceNow in alignment with SLAs.
• Collaborate closely with local BU IT leads and remote Global Infrastructure / IT Service Desk teams to maximize First Contact Resolution (FCR).
• Manage hardware imaging, system allocation, asset onboarding, and offboarding workflows.

1. Telecom, Mobile & Procurement Management * Serve as the main contact for French telecom partners (Orange & SFR), handling invoice tracking, line allocations, renumbering, and duplicate SIM requests. * Oversee MDM enrollment and allocation for iPhones and iPads. * Manage PC orders and equipment lifecycle leasing with registered partners, organizing logistics and returns (including site transfers between Paris and Lyon). * Coordinate software requests (e.g., Articulate, SEMrush), ensure licensing authorization, request quotes, and manage vendor purchases.

2. Infrastructure, Facilities & Data Center Support * Provide “hands-and-feet” support for local Data Center and IDF/MDF rack elevations in coordination with GIDC teams. * Coordinate with local Facilities teams to ensure UPS, power, and AC maintenance schedules are met. * Assist in maintaining network security policies and security software compliance (Zscaler, CrowdStrike, Carbon Black, BitLocker, Antivirus).

3. GxP Compliance & Systems Support * Provide administrative support for the installation, hardening, and configuration of GxP applications and networks. * Perform and verify data backups, data archival, data restoration, and folder creation on GxP systems (e.g., Empower server). * Assist vendors with troubleshooting GxP system hardware, OS, network, and specialized printer issues (Zebra, thermal, Canon).

The ideal candidate possesses strong technical hands-on skills, vendor management capabilities, and exceptional communication skills in both French and English., * Experience: Minimum 8 years of hands-on experience in IT Infrastructure, Deskside Support, and Asset/Procurement Management.

• Languages: Fluent in French (spoken and written - primary user support language) and Proficient in English (corporate/global team communication).
• Technical Skills:
• Windows OS, Active Directory, Domain joining, and Remote Support Tools.
• ITSM tools (ServiceNow preferred).
• Endpoint Security Tools (BitLocker, CrowdStrike, Zscaler, Antivirus).
• Network/Hardware setup (printers, AV/VC equipment, rack patching, UPS).
• MDM tools for iOS/iPadOS management.
• GxP Experience: Prior experience supporting regulated/GxP environments, software validation, and data backup workflows is highly desirable.
• Soft Skills: Autonomous, strong problem-solving ability, excellent stakeholder management, and team leadership/mentorship capabilities.