Desktop Support Engineer- L2

• Provide onsite IT support in Manufacturing, Logistics, and Laboratory (MLL) environments

• Ensure stable, secure, and compliant IT services in a GxP-regulated environment

• Act as SPOC for site IT support and coordinate with users, vendors, and global teams

Key Responsibilities

• Deliver L2 support for desktops, hardware, software, and network issues

• Perform installation, troubleshooting, and resolution of IT systems and devices

• Support remote access, connectivity, and infrastructure issues

• Implement desktop and IT solutions based on business needs

• Ensure security compliance and GxP adherence

• Maintain asset inventory and technical documentation

• Support end-user devices (thin clients, scanners, Zebra printers, etc.)

• Participate in on-call support (24x7 rotation if required)

Do you have experience in Windows?, * 2+ years’ experience in MLL / GxP manufacturing or lab environment

• Strong knowledge of:

o Windows OS and desktop support

o Hardware & software troubleshooting

o LAN/WAN and basic networking

• Experience with manufacturing systems / MES / shopfloor IT

• Exposure to Cisco / Siemens networking (preferred) not

• Good experience with GenAI tools and observability platforms

Other Requirements

• Fluent in English + local language (Dutch/French/German)

• Must be onsite (4-5 days/week) and locally based

• Valid driving license and own transport required, * Desktop support: 3 years (Required)