Technical Support Engineer

The VITEC Technical Support Team provides Technical Support to our partners and customers, helping to answer questions and solve problems.

The European Technical Support Team is based in offices in France, Germany and Scotland, and also works closely with the company’s Technical Support Teams in the Middle East, Asia Pacific and the Americas.

This role is based in our office in Chatillon and requires presence in the office most of the time to work directly with the wide range of VITEC products in our lab. Occasional remote working will however be possible depending on business needs.

Profil:

Role Specific Responsibilities :

The position of Technical Support Engineer will involve the following duties on a day to day basis :

• Providing email/telephone support to our partners and customers during office hours, Monday - Friday
• Troubleshooting problems/answering questions related to:

oVITEC’s IPTV and digital signage products/solutions

oDigital video and broadcast TV

oIP networking and IP multicast

oIntegration with third party products

• Assisting application developers to integrate with our products using our published APIs
• Writing knowledgebase articles to share information both internally and externally
• Collaborating with colleagues in our global Technical Support Team, to collectively help solve customer issues

The role may also involve the following on an occasional basis:

• Travel in France and Western Europe, in order to assist with equipment installation and/or troubleshooting (at most one week per month)
• Weekend on-call cover (at most once per month)

• A technical professional with 1 to 3 years experience in a customer-facing product support role.
• Qualified in Computer Science, Engineering, Networking or related field

The ideal candidate should have all of the following personal attributes :

• Excellent written/verbal communication skills in French and English
• Good troubleshooting skills
• The ability to build customer relationships
• The desire and commitment to provide great customer service

The ideal candidate should have some of the following skills and experiences :

• Good general skills in computing and technology
• Working knowledge of Linux
• Knowledge of IP network-based products and IP networking solutions
• Knowledge of digital audio/video technologies
• Skills in software, shell scripting and/or web development

Pulled from the full job description

• Referral program
• Free parking
• Flexible schedule

VITEC is a market-leading provider of IPTV, digital signage and video streaming technologies that help organisations harness the power of video to communicate, educate and entertain. VITEC is a pioneer in the design and manufacture of hardware and software for video encoding, decoding, transcoding, archiving and streaming over IP. Our end-to-end video streaming solutions enable customers to capture TV and video content directly from any source and manage its delivery, as channels or within digital signage screens, to any connected device via an existing network.

From corporate, broadcast and venues, to accommodation, government and military, VITEC has global expertise in delivering complex, proAV solutions. VITEC’s award-winning IPTV platform is a powerful suite of services for content management, digital signage, video archiving, and video wall processing. Our encode/decode solutions are 100% hardware based, including PCIe cards with SDK for custom design or OEM for high-performance video systems.

Headquartered in Paris, France, we have a global reach through our offices across the Americas, Europe, Middle East, Africa and Asia Pacific. Making a difference with green initiatives, VITEC is the first Zero Carbon MPEG company and encourages customers to buy GreenPEG for continued environmental efforts to reduce greenhouse gases.

Why work for VITEC?

People

Our people come first. Our teams are dynamic and inclusive and each person in every team is unique and valued. We are big on autonomy and empowering individuals to make a difference.

Work/life balance

When you thrive, we thrive. Work- life balance is the key to a rewarding career. As you grow and develop, you’ll discover the tools, culture, and opportunities to help personalise your career journey, so it’s as unique and ambitious as you are. Hybrid and flexible working options are available too, where possible.

Growth Potential

Working internationally with our team of experts means an always learning approach and there are lots of ways to play, problem solve and create. This growth will continue; innovation and evolution are key. Our growth is phenomenal - check out our company timeline and corporate overview - our future direction is clear.

Diversity and Inclusion

Diversity, inclusiveness, and your career are vital to our success. Your point of view matters and you deserve to feel included. We empower you to use your voice and talents to help others find theirs. Whoever you are, we believe your uniqueness helps us stand apart.

Team Culture

Our inclusive corporate culture provides opportunities to grow your career. Our people create great work in a relaxed way, regardless of where their workstation is located. Small teams mean your efforts and the great decision you make every day are seen. We’ve created a great team environment, with regular meetups for team collaborations and to share fun times together as well.