Technical Support Engineer - L1 - (Part Time)

Insight Global is looking for a Technical Support Engineer to work onsite in Corvallis, Oregon at one of our premier clients in the PC industry. This role includes providing end-user support to internal users in a Service Desk type environment and, at times, remote support. This includes basic to medium complexity IT support pertaining to PC hardware, software, network connectivity, account access, etc. They will also be responsible for fulfilling requests from internal users which includes imaging PCs with corporate IT image for new users to pick up onsite or shipping them to the user’s location (as well as any requested accessories). Additional duties includes doing conducting conference rooms sweeps (checking for functionality of A/V devices) and replenishing the on-site tech accessories vending machine.

0-2 years of experience with PC diagnostics/troubleshooting (software/OS and hardware)

PC imaging and setup experience

Strong with organization and prioritization

Proficiency in Excel (for tracking)

Strong communication (written & verbal) and proactiveness

Excellent customer service experience (working with technical and non-technical users)

Nice to Have Skills & Experience

Experience working on HP branded PCs

ServiceNOW experience

This role is onsite in Corvallis, Oregon with a typical work week of Monday-Friday for 5 hours per day (ideally 9:00am-2:00pm), excludes major holidays.

Compensation: $20.00-$22.00/hr

Exact compensation may vary based on several factors, including, but not limited to skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave as required by the applicable law of the worksite location., Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.