Desktop Support Technician

Utilizes software tools to automate the installation of OS images and application software.

• Coordinates walk-throughs with vendors to determine cabling and other IS related needs.
• Knowledgeable of all facilities for on-call purposes.

• Provides solutions to end user hardware, software and connectivity issues by using troubleshooting and technical skills.

• Reports deployment of spare equipment to Senior or Lead Desktop Solutions Specialist and coordinates the repair of broken equipment when placed out of service.

• Maintains accurate information/data regarding end user issues within the tracking system and updates asset information/data when equipment is moved, added or changed.

• Ensures that all information systems products and services meet minimum corporate standards and end user requirements.

• Ensures safe care to patients, staff and visitors; adheres to all hospital policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

• Other duties as assigned.

Associates Degree or two (2) years of Information Technology field experience

• Windows 10 and 11, VDI and network printing experience
• Experience with standard software installs and hardware repairs

Nice to Have Skills & Experience

• Experience working for a large corporation or health system
• Experience with the Service Now ticketing system

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.