1st Line Support & ERP Administrator

You’ll play an important role in supporting the day-to-day operation of the company’s ERP system by:

• Providing first-line support to system users and resolving support requests and where you cannot resolve you will triage and pass to 2nd line support
• Managing support tickets through Freshservice and escalating more complex issues when required
• Creating and maintaining user accounts and permissions
• Processing and maintaining business-critical data within the ERP system
• Supporting product and pricing updates
• Assisting with software releases, testing and system improvements
• Working closely with colleagues across the business to ensure accurate data and excellent user support

No previous QAD experience? No problem. Full training will be provided., This role offers far more than just day-to-day support work. You’ll gain practical experience in:

• Supporting a leading Manufacturing ERP system (QAD)
• Business data management and governance
• User account administration
• Software testing and release management
• Business systems support
• Working alongside experienced Business Systems professionals

It’s an ideal opportunity for someone looking to build a long-term career within IT, ERP Support or Business Applications.

Whether you’re a recent graduate with a passion for technology or already have some first-line support experience, this is an excellent opportunity to gain valuable hands-on experience within a busy manufacturing environment., Our client is looking for an organised and enthusiastic 1st Line ERP Support Administrator to join their Business Systems team on a three-month fixed-term contract. Working alongside experienced professionals, you’ll receive full training on the company’s QAD ERP system while developing practical skills that will help build your career in IT Support, ERP Systems or Business Applications., We’re looking for someone who enjoys learning new technology, has excellent attention to detail and takes pride in delivering great customer service., * Some experience within a First Line Support, IT Administration or Helpdesk environment, or be a recent College or University graduate in Computer Science, Information Technology or a related subject

• Excellent communication and organisational skills
• Strong IT and Microsoft Office skills
• The ability to manage multiple tasks and work accurately
• A proactive, positive and flexible attitude
• A genuine interest in developing a career within IT Support or Business Systems

It would be great if you also have experience with ERP systems, SharePoint, Freshservice or manufacturing environments, although none of these are essential., * Full training on the QAD ERP system

• Excellent hands-on experience within a manufacturing business
• Supportive and collaborative team environment
• Valuable experience that will strengthen your future career opportunities.

If you’re enthusiastic, organised and ready to take the next step in your IT career, we’d love to hear from you. Apply today!