Helpdesk Co-Ordinator

We are seeking a dedicated Helpdesk Co-Ordinator to join a thriving facilities management team. This role offers an exciting opportunity to work within a reputable company known for delivering comprehensive property services and exceptional customer support., * Act as the first point of contact for clients, providing professional assistance with maintenance requests and billing queries

• Log and track maintenance jobs accurately within the CRM system, prioritising tasks efficiently
• Coordinate with field engineers and subcontractors to ensure timely service delivery
• Raise accurate invoices for completed work and assist with debt management
• Maintain detailed records of service requests, job statuses, and financial transactions
• Suggest and support process improvements to optimise service delivery and customer satisfaction

For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.

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• Previous experience in customer service, helpdesk, or administrative support
• Proficient in billing, invoicing, and accounts administration
• Skilled in helpdesk software, ticketing systems, and CRM tools (preferably Joblogic)
• Strong organisational skills with attention to detail
• Excellent verbal and written communication skills
• Proficient in Microsoft Office, especially Excel and Outlook

• £30,000 - £32,000 DOE
• Laptop
• Mobile phone
• Paid holidays
• Parking
• Pension fund

Working Hours: Monday to Friday, 8:00am - 4:30pm

A renowned provider of property solutions with over 20 years of experience in delivering high-quality build, fit-out, and facilities management services. Known for their innovative approach and commitment to excellence, they serve a diverse client base across the UK and Ireland, supporting projects of all sizes with a dedicated, skilled team., VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency’s recruitment policy.