Helpdesk Analyst

Candidate required to assist with a Domain Migration project. The project will consist of moving associated user profiles, accounts, and data to a new domain. This role will be the City’s boots on the ground to interact with the City’s partners.

Daily duties will include:

• Documentation:
• User information (username).
• Host computer information (host name, IP address).
• Software Asset Inventory.
• Hardware Asset Inventory.
• Ensuring all systems are captured within the asset management system.
• Identification of user files not on OneDrive.
• Assist supervisors with pre-migration tasks:
• Ensuring systems are properly connected to the network.
• Coordinating with System Administrators and Technical Support Team prior to migration.
• Provide technical support to the end user post-migration.
• Identify/communicate newly discovered errors to the Project Manager.
• Provide telephonic support.
• Other tasks as needed., * Personnel will be responsible for collecting information from user devices (username, hostname, IP address) and reporting that information to the Project Manager.
• Personnel will be conducting asset inventory on both hardware and software and ensuring that inventory is reflected in the asset management system.
• Personnel will also identify systems that have user files on the local hard drive.
• Prior to the migration process, personnel will ensure connectivity to the City’s network and ensure that all systems are up to date.
• After the migration process, personnel will be technical support in conjunction with the Technical Services Team and report any newly discovered errors in the process to the Project Manager.
• Personnel will also provide telephonic support as needed. Additional tasks related to the project may be required. No lifting requirements identified at this time.

Do you have experience in Technical writing?, Do you have a Associate’s degree?, * A+ Certification, * Security+ Certification

• Associate degree in IT-related field, or 2-year documentable experience
• Documented Windows 10/11 experience
• Documented Microsoft Office experience
• Interview experience: Resume review for quals then a short interview to determine fit and Windows 10 technical knowledge., * Domain Migration : 4 years (Required)
• User Information,host name, IP address: 3 years (Required)
• Software and hardware Asset Inventory: 3 years (Required)
• post-migration support : 3 years (Required)
• Windows 10/11 : 2 years (Required)
• Microsoft Office : 2 years (Required)
• Technical documentation: 2 years (Required)

License/Certification:

• CompTIA A+ (Required)
• CompTIA Security+ (Required)