IT Support

• Deliver prompt and professional technical support to end-users via help desk tickets, phone, or in person, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux.
• Maintain and support computer hardware components such as desktops, laptops, printers, and peripherals to ensure optimal performance.
• Manage user accounts and permissions using Active Directory and assist with onboarding/offboarding processes.
• Configure and support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches to ensure secure connectivity.
• Assist with server management tasks involving Microsoft Windows Server environments and tools like SCCM (System Center Configuration Manager).
• Utilize ticketing systems such as ServiceNow or Jira for tracking issues, documenting resolutions, and escalating complex problems when necessary.
• Support remote access solutions and troubleshoot connectivity issues related to VPNs or firewall settings.
• Collaborate with team members on projects involving software deployment using tools like BMC Remedy or SCCM.
• Conduct analysis of recurring issues to identify root causes and implement long-term solutions for improved system stability.

• Strong understanding of computer networking concepts including LAN, WAN, TCP/IP, DNS, DHCP, VPNs, firewalls, and TCP protocols.
• Proficiency in desktop support for Windows (including Windows 10/11), macOS, and Linux operating systems.
• Experience with Active Directory management for user account creation, permissions control, and group policies.
• Knowledge of Microsoft Office Suite applications for user support and troubleshooting.
• Familiarity with server environments such as Microsoft Windows Server and Linux-based systems.
• Ability to troubleshoot hardware issues related to computers, printers, routers, switches, and other peripherals.
• Skilled in using remote support tools like SCCM or ServiceNow for efficient issue resolution.
• Excellent communication skills to clearly explain technical solutions to non-technical users while providing exceptional customer service.
• Analysis skills to diagnose problems effectively and implement appropriate corrective actions promptly.

Embark on a rewarding journey supporting cutting-edge technology solutions! We’re looking for motivated individuals eager to grow their IT expertise while delivering outstanding service that keeps our organization connected and productive every day.

Pay: £45,420.00-£48,196.90 per year