IT Support Specialist

• Administer Microsoft 365 across multiple client tenants (Outlook, OneDrive, Teams, mail flow)
• Deploy, configure, and remotely troubleshoot Windows workstations and laptops
• Handle user onboarding and offboarding: accounts, email, permissions, MFA, license assignment
• Manage email migrations, spam filtering and phishing response
• Support industry-specific business applications

Infrastructure & Security

• Manage Active Directory, Group Policy, DNS, and DHCP
• Respond to security incidents and enforce access control policies
• Administer multi-factor authentication (Duo Security) and endpoint protection (ESET)
• Configure firewalls, switches, and wireless access points
• Set up and maintain VPNs with MFA integration
• Administer servers and backup systems (Acronis, Veeam)

We’re looking for a resourceful generalist who can solve problems independently across a wide range of client environments - someone comfortable owning a ticket from intake to resolution without hand-holding., * [2+] years in an IT support role, ideally at an MSP or supporting multiple client environments

• Windows 10/11 administration
• Microsoft 365 administration, including multi-tenant environments
• Active Directory and Group Policy
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN
• Remote support tools such as ScreenConnect, RDP, or equivalent
• Professional communication skills in English and Polish
• Ability to manage competing priorities independently across multiple clients
• Valid driver’s license

Preferred

• Firewall configuration (pfSense)
• Backup solutions (Veeam, Acronis)
• Duo Security
• Experience with legal, healthcare, or financial industry software
• CompTIA A+, Network+, Security+, Microsoft 365, or CCNA certifications

Pulled from the full job description

• Paid time off, Pay: $20.00 - $35.00 per hour

Benefits:

• Paid time off

Friendly Solutions is a managed IT services provider supporting small and mid-size businesses across legal, financial, healthcare, construction, and manufacturing industries.

This is a hybrid role. Most work is performed remotely, with onsite client visits approximately [3-4 days per month / as needed] for hardware deployments, network installations, and issues that can’t be resolved remotely. Client sites are located throughout the Chicagoland area.