Help Desk Analyst I - Engineering Applications

• Serve as the first point of contact for technical support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve basic hardware, software, printer, network, and connectivity issues.
• Support engineering and business applications, including CAD, GIS, project management, and productivity tools.
• Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals.
• Assist with software installations, updates, and user account management.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate unresolved or complex issues to senior analysts and specialized support teams.
• Support employee onboarding and offboarding activities, including equipment setup and access provisioning.
• Contribute to technical documentation and knowledge base articles.
• Maintain a high level of customer service while meeting service level objectives.

• Associate degree in Information Technology, Computer Science, Engineering Technology, or related field; or equivalent combination of education and experience.
• 1-3 years of experience in a Help Desk, Desktop Support, or Technical Support role.
• Basic understanding of engineering applications and workflows.
• Knowledge of Windows operating systems, Microsoft 365, and hardware troubleshooting.
• Familiarity with Active Directory, ticketing systems, and remote support tools.
• Strong customer service, communication, and organizational skills., * Experience supporting engineering, utility, construction, or infrastructure organizations.
• Exposure to applications such as AutoCAD, Bentley MicroStation, ArcGIS, Bluebeam, Autodesk products, or similar engineering tools.
• CompTIA A+, Network+, or other relevant technical certifications.

Pulled from the full job description

• Tuition reimbursement
• Pet insurance
• 401(k)
• Health insurance
• Paid time off
• Employee discount

• Employee assistance program, * Competitive Compensation

• Weekly Pay

• 401(k) Retirement Plan

• Holiday Pay

• Paid Time Off (PTO)

• Comprehensive Health Coverage

• Pet Insurance

• Employee Assistance Program (EAP)

• Professional Development

• Tuition Assistance

• Employee Discount Program

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta’s operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure - from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on. At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution - and we’re building a team that shares that commitment.