Technology Adoption Specialist II

• Deliver instructor-led in-person and virtual training sessions on core technology tools.
• Develop and maintain job aids, user guides, and learning resources for technology tools, including Microsoft 365 Cloud Services and other enterprise applications.
• Collaborate with subject matter experts to develop technical learning content and continuously improve that content through feedback.
• Provide coaching and guidance on best practices and responsible technology use.
• Proactively engage in ongoing self-learning activities to continuously expand knowledge and understanding across supported areas and related healthcare and technology domains, contributing to improved efficiency and quality of support provided.

• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.

• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

• Strong interpersonal and communication skills with a customer-service focus.
• Proficiency with Microsoft 365 applications and digital collaboration platforms.
• Strong instructional design, presentation, and facilitation skills.
• Ability to analyze adoption challenges and recommend effective solutions.
• Excellent written and verbal communication skills., Bachelor’s degree in Information Systems, Education, Communications, Business Administration, Healthcare Management, or a closely related discipline; or an equivalent combination of education, certification, and directly relevant experience in technology training, user support, instructional design, or digital adoption.

Experience delivering or developing training for Microsoft 365, collaboration platforms, or other enterprise technology tools is preferred. Candidates with experience in user education, help-desk support, technology enablement, or adult learning environments are encouraged to apply.

Experience working in a healthcare or other regulated industry is advantageous.

COMPUTER APPLICATION SKILLS

This role requires mastery of the Microsoft Office suite of applications:

• Microsoft Excel (data manipulation, complex formulas, macros, pivot tables, dashboards, and visualization tools)
• Microsoft Word (advanced formatting, automated templates, styles management, professional document production)
• Microsoft PowerPoint (advanced slide design, animations, embedded media, professional-level presentations)
• Microsoft Outlook

Additionally, the successful candidate must demonstrate the capacity and desire to learn a wide variety of specialized software to fulfill diverse business requirements. Platforms may include records management software, statistical analysis tools, limited scripting tools, and others.