EUC Administrator / Desktop Support

Stanley David and Associates

Blue Bell, PA, United States

about 1 month ago

Apply on www.dice.com

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Word Microsoft Excel Active Directory IMac Application Lifecycle Management Application Packaging User Authentication Microsoft Outlook Computer Networks Virtual Private Networks (VPN) Microsoft Office System Center Configuration Manager

+20 more

Citrix Systems Office Suite Microsoft PowerPoint Productivity Software Remote Access Technology Remote Desktop Services Remote Service Software Microsoft SharePoint Software Deployment TeamViewer VMware Horizon View Cisco Anyconnect Remote Desktop Protocol (RDP) Peripherals Microsoft InTune Microsoft Onedrive Information Technology Patch Management Fortinet User Administration

Job description

Must Have Technical/Functional Skills Core EUC Support Skills

Windows 10/11 troubleshooting
Hardware & software issue resolution
Active Directory (user management, group policies)
Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control) Remote Access & Connectivity
Remote Desktop Protocol (RDP)
Citrix / VMware Horizon (VDI environments)
VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.) Hardware & Peripherals
Printer troubleshooting (network printers, drivers, spooler services)
Laptop/Desktop imaging and support Application & Productivity Tools
Microsoft Office 365 troubleshooting
Microsoft Teams, OneDrive, SharePoint support
Email troubleshooting (Exchange / Outlook issues) Soft IMAC (Install, Move, Add, Change)
Application deployment & remediation
Software packaging basics
Patch management support Endpoint Management Tools
SCCM (Microsoft Endpoint Configuration Manager) - Basic knowledge
Microsoft Intune - Device & application management
Group Policy (GPO) Roles & Responsibilities
Provide L2/L3 technical support for end-user computing environments.
Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
Perform VPN troubleshooting (connectivity, authentication, latency issues).
Handle Application Remediation (Soft IMAC activities): o Software installations, upgrades, patching o Application compatibility fixes o Packaging and deployment support
Manage incident, service request, and problem tickets within SLA timelines.
Perform root cause analysis (RCA) for recurring issues.
Support device configuration and endpoint management.
Collaborate with IT infrastructure teams for escalations and service improvements.
Maintain know ledge base and documentation for known issues. Generic Managerial Skills, If any