Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£26,000.0 - £30,000.0

Working hours

Regular working hours

Job source

www.adzuna.co.uk

Tech stack

Databases Information Technology

Job description

• Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly.
• Coordinate engineer callouts and schedule repair visits efficiently.
• Organise and confirm planned maintenance with customers.
• Maintain accurate and up-to-date customer records and databases.
• Raise purchase orders and assist in preparing repair quotations.
• Provide administrative assistance to both the Helpdesk team and Management.
• Regularly update client portals with job progress and completed work.
• Arrange accommodation for engineering staff when required.
• Manage false alarms and ensure proper follow-up.
• Process daily invoicing and ensure accurate billing.
• Support the team by covering during holidays and absence.

Requirements

• Confident using IT systems with a good understanding of service management tools.
• Experience with simPRO is a bonus but not essential.
• Background in a similar helpdesk or admin role, preferably in a busy office environment.
• Strong communication skills and a proactive approach to customer service.
• Solid understanding of UK geography for scheduling purposes.
• Ability to multi-task, prioritise work effectively, and remain calm under pressure.

Benefits & conditions

• Competitive salary from £26,000 to £28,000 depending on experience.
• Monday to Friday working, 35 hours per week (9am - 5pm).
• Generous holiday allowance: 20 days rising to 25 after one year, plus 8 public holidays and your birthday off.
• Company pension scheme and life assurance cover.
• Be part of a friendly, professional team in a supportive and growing business.
• Access to flexible employee benefits.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.co.uk

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