Helpdesk Administrator

Murray Recruitment Ltd

Glasgow, UK

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£26,000.0 - £30,000.0

Working hours

Regular working hours

Job source

Databases Information Technology

Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly.
Coordinate engineer callouts and schedule repair visits efficiently.
Organise and confirm planned maintenance with customers.
Maintain accurate and up-to-date customer records and databases.
Raise purchase orders and assist in preparing repair quotations.
Provide administrative assistance to both the Helpdesk team and Management.
Regularly update client portals with job progress and completed work.
Arrange accommodation for engineering staff when required.
Manage false alarms and ensure proper follow-up.
Process daily invoicing and ensure accurate billing.
Support the team by covering during holidays and absence.

Confident using IT systems with a good understanding of service management tools.
Experience with simPRO is a bonus but not essential.
Background in a similar helpdesk or admin role, preferably in a busy office environment.
Strong communication skills and a proactive approach to customer service.
Solid understanding of UK geography for scheduling purposes.
Ability to multi-task, prioritise work effectively, and remain calm under pressure.

Competitive salary from £26,000 to £28,000 depending on experience.
Monday to Friday working, 35 hours per week (9am - 5pm).
Generous holiday allowance: 20 days rising to 25 after one year, plus 8 public holidays and your birthday off.
Company pension scheme and life assurance cover.
Be part of a friendly, professional team in a supportive and growing business.
Access to flexible employee benefits.