Regional Helpdesk Technician

Serve as the primary point of contact for IT support requests across Houston-area Mint Dentistry locations. * Manage incoming calls, emails, chats, and remote helpdesk tickets from Mint users, ensuring timely and professional responses.

• Receive, prioritize, document, and actively resolve end user requests in person, by phone, chat, or email.
• Troubleshoot and resolve hardware, software, and connectivity issues on desktops, laptops, printers, and clinical workstations.
• Monitor the helpdesk ticketing queue and process tickets first-in, first-out based on priority.
• Follow up on outstanding requests and adhere to communication and resolution timetables.
• Assist with on-boarding of equipment for new employees, including setup of operating systems and standard software.
• Perform routine Windows OS updates, patching, and basic security maintenance.
• Assist with disposal and retirement of obsolete assets per the site disposal policy.
• Travel between Houston-area clinic locations to provide on-site support as needed.
• Escalate complex or unresolved issues to senior IT staff in a clear and timely manner.
• Maintain accurate documentation of issues, resolutions, and inventory changes.
• Establish and maintain a positive, professional relationship with clinic staff and co-workers.
• Stay current with supported systems, applications, and IT procedures.

Qualifications: Serve as the primary point of contact for IT support requests across Houston-area Mint Dentistry locations. * Manage incoming calls, emails, chats, and remote helpdesk tickets from Mint users, ensuring timely and professional responses.

• Receive, prioritize, document, and actively resolve end user requests in person, by phone, chat, or email.
• Troubleshoot and resolve hardware, software, and connectivity issues on desktops, laptops, printers, and clinical workstations.
• Monitor the helpdesk ticketing queue and process tickets first-in, first-out based on priority.
• Follow up on outstanding requests and adhere to communication and resolution timetables.
• Assist with on-boarding of equipment for new employees, including setup of operating systems and standard software.
• Perform routine Windows OS updates, patching, and basic security maintenance.
• Assist with disposal and retirement of obsolete assets per the site disposal policy.
• Travel between Houston-area clinic locations to provide on-site support as needed.
• Escalate complex or unresolved issues to senior IT staff in a clear and timely manner.
• Maintain accurate documentation of issues, resolutions, and inventory changes.
• Establish and maintain a positive, professional relationship with clinic staff and co-workers.
• Stay current with supported systems, applications, and IT procedures.

Mint Dentistry is looking for a reliable and customer-focused Helpdesk Technician to support our Houston-area clinical locations. This is a great opportunity to join a growing company and make a direct impact by keeping our dental teams up and running. The ideal candidate has 3-5 years of hands-on IT support experience, a solid grasp of Windows environments, and a passion for solving problems and helping people. We’re looking for someone with a positive attitude, strong communication skills, and the ability to stay organized and professional in a fast-paced healthcare setting. This is a regional, field-based position covering Houston-area Mint Dentistry locations., Experience working in a HIPAA-regulated or healthcare environment.

• Familiarity with Active Directory user and device management.
• Basic scripting or automation experience (PowerShell, batch).
• Experience with remote support tools and ticketing systems.
• CompTIA A+, Network+, or similar certification.
• Associate’s Degree in an IT-related field.