IT Support Engineer

Robert Half International Inc.

Bristol, UK

15 days ago

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Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

£28,000.0 - £33,000.0

Working hours

Regular working hours

Job source

www.careerboard.com

Tech stack

Testing (Software) Microsoft Windows Active Directory Artificial Intelligence Microsoft Azure Azure Active Directory Phishing CompTIA Strata - PC Hardware Technology Engineer Microsoft Power Automate Software Troubleshooting Information Technology User Accounts

Job description

Robert Half are support a client to recruit for an IT Support Engineer. As part of the IT Services Team, you will provide day-to-day IT support to colleagues across Microsoft 365 and internal systems., * Manage helpdesk tickets and resolve IT issues efficiently

Support laptops, monitors, docks and meeting room equipment
Provide support for corporate iPhones and personal devices
Troubleshoot network and connectivity issues
Manage user accounts for new starters and leavers
Keep IT asset records up to date
Provide basic IT inductions for new users
Manage Teams, Exchange Online groups and distribution lists
Assist with IT equipment rollouts and office projects
Support users with Microsoft 365 and internal applications
Help maintain the helpdesk, automated processes and phishing awareness systems
Embrace new technologies, including automation and AI

Requirements

You will be organised, detail-focused and customer-focused, with strong communication and problem-solving skills. You should be comfortable supporting users and keen to learn new technologies., * At least 3 years of hands-on IT support experience

Active Directory administration
Windows 11 and Microsoft 365 support
Laptop hardware support
Ticket-based helpdesk systems
Video conferencing equipment
Strong troubleshooting and customer service skills

Desirable

Azure and Azure AD
Microsoft or CompTIA qualifications
iPhone and iOS support
Power Automate
Software testing
ITIL

The role offers a friendly, supportive working environment, good work/life balance and hybrid working

About the company

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.