Production Support / SRE Engineer

We are seeking a Production Support Specialist (SRE) to join our team supporting Finance Regulatory Reporting and CRR Data Sourcing/Adoption. The ideal candidate will have strong experience in production support across Informatica, MS SQL Server, Oracle, Unix-based platforms, and modern SRE practices and a proven ability to stabilize, optimize, and scale production services through automation, intelligent monitoring, and continuous improvement., * Lead day-to-day production operations across Informatica, MS SQL Server, Oracle, and Unix-based systems.

• Monitor and maintain health, availability, and performance using Dynatrace and Splunk.
• Manage batch scheduling and orchestration with Autosys, Quartz, or Airflow.
• Own incidents end-to-end including triage, root cause analysis, resolution, communication, and prevention.
• Execute Incident, Problem, Change/Configuration, Release Readiness, Capacity/Availability Management, and Monitoring Service Analytics.
• Create documentation, runbooks, and knowledge-transfer materials.
• Proactively identify production risks and drive continuous improvement.
• Support heterogeneous environments including Java applications, Unix shell scripting, Python, and Perl.
• Ensure SLA compliance for uptime, performance, and response.
• Leverage AI/ML-assisted tools to reduce manual work and increase reliability.
• Develop metrics and operational dashboards and identify vulnerabilities.
• Act as escalation point between business, development, and technology teams.
• Communicate production risks, incidents, and service impacts to stakeholders.
• Partner with business teams to align on priorities, readiness, and reporting needs.

• 4 to 10 years of production support experience in financial services, preferably in regulatory reporting.
• Strong skills in Unix and Windows OS, SQL, Oracle, and scripting languages such as Shell, Python, and Perl.
• Working knowledge of Dynatrace and Splunk and schedulers such as Autosys, Quartz, or Airflow.
• Expertise in incident, problem, change, and request management processes.
• Experience with complex real-time and batch-oriented environments and data pipelines.
• Ability to work second shift with occasional off-hours and weekend support.
• Experience adopting automation frameworks and AI-based productivity tools.
• Strong analytical, troubleshooting, and root cause analysis abilities.
• Experience with data analytics and reporting tools such as Excel or Tableau.
• Clear written and verbal communication; able to explain technical topics to non-technical partners.
• Self-starter with ability to lead or guide team members.

Preferred Skills:

• Background in Finance Regulatory Reporting or CRR Data Sourcing/Adoption.
• Experience with Java application support and Informatica administration.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.