macOS IT Support Engineer

Are you passionate about macOS and love solving problems?

Join a fast-growing IT passionate organisation that pride themselves in having cutting-edge, security-driven macOS focused IT.

We’re looking for a hands-on, customer-focused macOS IT Support Engineer to become part of our London team.

This is the perfect opportunity to grow your career in IT-offering real-world exposure to cloud technology, Apple device management, automation tools, and much more., * Be the go-to person for first, second and third line IT support macOS and some Windows -handling calls, emails, and tickets and on-site

• Troubleshoot hardware, software, and network issues for a range of users
• Assist with onboarding/offboarding-device setup, user accounts, and permissions
• Keep documentation up to date with clear notes and resolutions
• Deliver an exceptional support experience both remotely and on-site

• Prior experience in 1st line support, helpdesk, or a similar tech role
• Confidence working with macOS and ideally Windows environments too
• Understanding of networking (TCP/IP, DNS, DHCP)
• Excellent communication and multitasking skills
• A customer-first attitude and enthusiasm for learning
• Experience using Jamf Pro or Kandji
• Ideally Jamf Pro or Apple certifications

Bonus Points

• Familiarity with Microsoft 365, Google Workspace, or other cloud systems
• Considerable xperience using MDM tools like Jamf, Kandji, Intune or JumpCloud
• Up to date IT certifications (Apple Certified, CompTIA A+, ITIL, Microsoft, etc.)

If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days are the same-we’d love to hear from you. Apply today!

• A competitive salary with a solid pension plan
• Paid training and certification support to boost your skills
• A collaborative, friendly office environment
• Regular team socials and development sessions