Senior IT Support Engineer

We’re looking for a Senior IT Engineer to take a leading role in supporting and improving client IT environments. This position goes beyond day-to-day support - you’ll act as a technical escalation point, contribute to infrastructure design, and play a key role in delivering projects and driving best practices.

You’ll be joining a small team with huge ambitions, where your input genuinely matters. This is an opportunity to have a real impact, shape how services are delivered, and grow with the business.

If you enjoy solving complex problems, working with modern technologies, and having a direct influence on outcomes, this role offers the autonomy and variety to do exactly that.

Due to the nature of this role, remote or hybrid working will not be considered

What You’ll Be Doing

• Acting as a technical escalation point for complex support issues
• Delivering advanced remote and on-site support across client environments
• Leading and contributing to projects (migrations, cloud adoption, infrastructure upgrades)
• Supporting and optimising Microsoft 365, Azure, and hybrid environments
• Designing and implementing secure, scalable IT solutions
• Proactively monitoring systems and identifying improvements
• Mentoring junior engineers and supporting team development
• Building strong client relationships and providing expert guidance
• Perform network troubleshooting and configuration.
• Install, configure, and maintain hardware, software, and IT systems.
• Perform regular system updates, patching, and security updates.
• Assist with user account setup, permissions, and access control management.
• Ensure compliance with data security, backup, and disaster recovery policies.
• Monitor and manage client IT infrastructure using our support management software
• Conduct scheduled maintenance and routine system health checks.
• Maintain accurate system documentation and support records.
• Keep the Support management software updated with current client system information and support activities.
• Implement cybersecurity best practices to protect client environments.
• Assist with security audits and vulnerability assessments.
• Ensure all systems comply with company IT policies and procedures.
• Communicate effectively with clients to resolve issues and ensure satisfaction.
• Provide training and guidance to clients on IT systems and software.
• Assist with IT asset management, including hardware inventory tracking and procurement.
• Maintain accurate records of equipment, licenses, and infrastructure components., * Annual bonus based on company and individual performance
• Regular team days and social events
• Use of a company pool vehicle for client site visits
• Work on high-impact projects, not just support tickets
• Be part of a growing company where you can make a real impact
• Exposure to modern cloud and hybrid environments
• Opportunities to influence technical decisions
• Ongoing training and certification support
• Clear progression into senior, lead, or specialist roles
• Supportive, collaborative team culture

Essential:

• Strong experience in a Level 3 / Senior IT support or infrastructure role
• Deep understanding of Windows environments and networking (DNS, DHCP, TCP/IP, VPN)
• Hands-on experience with Microsoft 365, Azure, and Active Directory
• Proven ability to troubleshoot complex issues
• Excellent communication and customer-facing skills

Desirable:

• Experience in an MSP or multi-client environment
• Knowledge of cybersecurity best practices
• Relevant certifications (Microsoft, CompTIA, Cisco), You’re an experienced engineer who takes ownership, enjoys mentoring others, and looks beyond quick fixes to long-term improvements. You’re confident working in a fast-paced environment, directly with clients and want to play a key role in delivering high-quality IT services.