Senior IT Support Engineer

To provide expert technical support for daily client issues and project delivery. Focus areas include resolving complex problems, system integration, and process improvements to meet client needs and enhance performance.

• Serve as escalation point for Level 1 & 2 engineers’ technical queries.
• Deliver project work as assigned by the Head of Project Management.
• Coordinate as a team and communicate effectively during high-risk outages or security incidents.
• While regular call answering isn’t expected, you may be placed in the 3rd tier phone queue during busy times.
• Proactive tasks include Firmware Upgrades, Process Development, Infrastructure Checks, and Project Delivery.
• Collaborate with other engineers to improve and innovate services.
• Potentially participate in a Change Advisory Board, managing change and risk on the service desk.
• Regular visits to client sites around Cambridge are required.

They are a highly ambitious company, eager to have individuals join their team who are keen to progress and succeed. (Most of our candidates have advanced quickly!), We’re seeking a Senior IT Support Engineer capable of engaging with local management and visiting clients’ sites. Expect about 1 day/week on client sites, 2 days/week on desk escalations, and 2 days/week on projects, with variations based on demand. The role requires a team player who can handle a dynamic workload., * MSP experience or support in a customer-focused environment.

• Strong verbal and written communication skills.
• Active Directory and GPO management.
• Exchange administration experience.
• Proficiency with Microsoft technologies.
• Knowledge of networking concepts: TCP/IP, VLANs, firewalls, wireless configs.
• Over 5 years in a technical helpdesk role.
• Firewall experience: Fortigate, Cisco, SonicWall, Watchguard.
• Backup solutions: Azure, Veeam.
• Virtualisation: Hyper-V, VMware, AVD, RDS.
• Deep understanding of O365 and MFA.
• Ability to resolve complex networking queries.

MFK Recruitment has successfully recruited 42 IT Professionals for this company in the past 5 years, with 31 still with the company!