IT Support Technician

Leadership ServiceNow, CompTIA A+ Communication Problem Solving Customer Service Office Equipment CompTIA Network+ Technical Issues Operating Systems Technical Support Help Desk Support Computer Hardware Hardware Security Business Valuation Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving), The IT Support Technician provides over-the-phone, remote, and desk-side technical support to end users for issues related to computer hardware, software, and mobile devices. This role serves as the first point of contact for technical inquiries via phone, email, and walk-ins, ensuring timely troubleshooting and resolution., * Deliver excellent customer service as the first-level support contact (phone, email, walk-in).

• Document, track, and resolve technical issues, including:
• Password resets
• User setups
• Application support
• Hardware troubleshooting
• Phone swaps/support
• Workstation/laptop configuration and imaging
• Printer/copier service
• Escalate Level 2+ issues to senior technicians or appropriate support groups.
• Maintain a solid understanding of core technologies (networking, telephony, operating systems, hardware, security).
• Assist with ticketing systems and follow established guidelines.

• Education: High School Diploma required.
• Experience: 1-3 years in a professional Help Desk or IT Support role preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Construction industry knowledge is a plus.
• Experience from companies such as Geek Squad and UBreakFix will work well.
• Certifications: CompTIA A+, Network+ preferred but not required.

Technical Skills

• Desktop support (Windows 11)
• Office 365
• Ticketing systems (ServiceNow experience preferred)
• Laptop imaging

Additional Requirements

• Onsite position; reliable transportation required.
• Ability to travel occasionally between corporate offices and jobsites within the Denver Metro area during work hours.
• Physical ability to sit, stand, and use office equipment; occasional stooping or kneeling., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Leadership ServiceNow CompTIA A+ Communication Problem Solving Customer Service Office Equipment CompTIA Network+ Technical Issues Operating Systems Technical Support Help Desk Support Computer Hardware Hardware Security Business Valuation Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.