Cisco Certified Network Associate

Business Metrics CompTIA Network+ Technical Issues Operating Systems Help Desk Support Quality Assurance CompTIA Security+ Account Management Performance Metric Business Valuation Microsoft Windows 10 Software Installation Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Customer Complaint Resolution Troubleshooting (Problem Solving) Cisco Certified Network Associate, The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

• Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting

• Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management

• Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement

• Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions

• Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues

• Strong problem-solving skills and attention to detail including multi-tasking

• Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.

• Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned

Skills

Support, Windows 10, Install

Top Skills Details

Support,Windows 10,Install

Additional Skills & Qualifications

• 6 weeks training - Missing more than 1 day can lead to a drop in the program. (internally, will review on a case by case basis)

• First 30 days on the floor - first out for any reason will lead to a final warning with or without a doctor’s note. Providing a note will count as one instance instead of multiple days of absence. (consider this one pass in the first 30 days)

• Planned days off, in advance, would need approval.

• Second time out while on a warning can lead to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case basis.

• NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy.

• After 30 days we will start to measure attendance compliance. This score can not reach below 92.5% meaning you must be at work 92

Assigned schedules will be working 2nd shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun.

Leadership CompTIA A+ Positivity Smart Grid Multitasking Communication Detail Oriented Professionalism Problem Solving Customer Service Managed Services, * AA or some sort of completed education in Computer Science or related IT field

• obtained 2 Certifications in A+, Sec+, Net+ or CCNA

$1.00 differential upon conversion, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Microsoft Excel Customer Service Microsoft Office Microsoft Outlook Emergency Procedures Organizational Skills Intellectual Curiosity, Durham, NCOn-Site

Biology Asepsis Chemistry Operations Innovation Investigation Biotechnology Aseptic Processing Visual Inspections Root Cause Analysis Bioprocess Engineering Verbal Communication Skills Good Manufacturing Practices Troubleshooting (Problem Solving) Product And Manufacturing Information Current Good Manufacturing Practices (cGMPS), Curiosity Actuators DeviceNet Wireshark Operations Management Automation Mentorship Innovation ServiceNow Immunology ControlNet Supply Chain Communication Commissioning Control Loops Serialization Change Control Cyber Security Prioritization Quick Learning Job Evaluation Pharmaceuticals Time Management Problem Solving Instrumentation Active Directory SAP Applications Electrical Wiring Creative Thinking VMware ESX Servers Infectious Diseases Smart Manufacturing Willingness To Learn Production Equipment Laboratory Automation Predictive Maintenance Industrial Engineering Capability Development Reliability Engineering Artificial Intelligence Technical Documentation Communications Protocols Authorization (Computing) Industrial Control Systems Industrial Instrumentation Verbal Communication Skills Good Manufacturing Practices Medical History Documentation Programmable Logic Controllers Enterprise Application Software Overall Equipment Effectiveness Manufacturing Execution System (MES) Dynamic Host Configuration Protocol (DHCP)

The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr.

Client is Member Driven and Technology Focused - providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. Client’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile and video solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations., We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.