Cisco Certified Network Associate

Provides a business-like and professional first point of contact for end users of the company’s IS applications, hardware, networks and/or software. Provides advanced expertise in 1st level technical support for a geographically dispersed business community. * Provides 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues. * Provides Application How To Support for popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers, iOS / Android / etc.) * Troubleshoots problems using desktop remote control products where possible and thoroughly documents all services provided. * Interacts with customers at all levels of the business with a high degree of tact, empathy and diplomacy to promote the positive image of the IS department. * Uses excellent verbal and written communications to demonstrate a customer-focused attitude when dealing with customers. * Accurately documents and communicates pertinent information in tickets as well as in Knowledge management database to ensure tight collaboration with other support teams and deliver an exceptional customer experience * Maintain accuracy and relevancy of Knowledge management database by making frequent updates and new submissions. * Develops an understanding of critical business systems / processes and the adverse business impact if these systems / processes are not available. * Uses best judgment to set Incident priority and invoke problem escalation procedures to coordinate recovery. * Resolves problems at 1st level at least 75% of the time. Performs 2nd level support on an as needed to balance workload across teams. * Uses the IT Service Management ticketing system to open and track requests, incidents and problems. * Provide customers with guidance in using security request system and provide status of current requests.

Empathy Diplomacy Apple IOS Operations Management CompTIA A+ Tactfulness Web Browsers Team Oriented Virtual Teams Issue Tracking Detail Oriented Microsoft Teams Multilingualism Customer Service Microsoft Office Spanish Language Business Systems Telephone Skills CompTIA Network+ Microsoft Outlook Technical Support Help Desk Support Microsoft Windows Business Valuation Microsoft Windows 7 Knowledge Management Microsoft Windows 10 Production Equipment Escalation Procedures IT Service Management Full Stack Development Artificial Intelligence Business Transformation Bilingual (Spanish/English) Microsoft Operating Systems Business Continuity Planning End-User Training And Support ITIL Foundation Certification Virtual Private Networks (VPN) Microsoft Certified Professional Cisco Certified Network Associate Cisco Certified Network Professional, Windows 7, Windows 10, O365, VPN, Help desk, Support, Customer service, Technical support, * Prefer to have a Bachelor’s Degree in a technology or business related discipline, or * Associates Degree in a technology or business related discipline and at least 2 years related experience, or * At least 4 years of experience in end-user support with the Microsoft Windows environment. * Bilingual skills (English/Spanish) a plus. Must have a technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows platform and Microsoft Office applications. * Industry standard certifications (A+, ITIL v3 Foundations, HDI Analyst, Network+, MCP, CCNA, CCNP, etc) a plus * Must be customer-focused, work well in a team-oriented environment, and provide quality service for the business client. Must pay very close attention to detail. Must have very good phone etiquette. * Bilingual in Spanish a plus * Must be open to flexible working hours including nights, weekends, and overtime as needed. * Must be capable of a high degree of self-management and autonomy while working off shift., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Tooling Crimping Visionary Innovation Switchgear Electronics Cleanliness Data Centers Blueprinting High Voltage Communication Commissioning Cable Routing Wiring Diagram Wire Harnesses Equipment Repair One-Line Diagram Electrical Wiring Safety Procedures Power Distribution Acceptance Testing Technical Training Functional Testing Workflow Management Process Improvement Systems Engineering Facility Operations Mechanical Assembly Engineering Drawings Constructive Feedback Electronic Components Electric Power Systems Electrical Connections High Volume Production Artificial Intelligence Field Service Management Ability To Meet Deadlines Transformers (Electrical) Engineering Design Process Portable Appliance Testing Collaborate with Engineers Electric Power Distribution Troubleshooting (Problem Solving) 30-Hour OSHA General Industry Card Electrical/Electronic Troubleshooting, Painting Leadership Disassembler Power Sanders Detail Oriented Health Advocacy Safety Procedures Mechanical Assembly Continuous Development Artificial Intelligence Flatbed Truck Operation

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Director Of Technology TEKsystems

Irving, TX*On-Site

Operations Procurement Communication Microsoft 365 Customer Service Vendor Management Business Valuation Process Improvement Full Stack Development Artificial Intelligence Business Transformation End-User Training And Support Executive Information Systems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.