Senior ICT Infrastructure Analyst

• Provide technical support and advice to customers, responding to enquiries in person, by telephone and email.
• Diagnose and resolve technical issues effectively and efficiently, following up with customers to ensure issues are fully resolved.
• Classify and prioritise technical problems, documenting causes and implementing appropriate remedies and preventative measures.
• Identify and analyse wider technical and systems issues, working with internal and external specialists to develop appropriate solutions where required.
• Patch, update and maintain Microsoft Windows Server operating systems within a Windows Hyper-V 2019 environment, ensuring appropriate security measures are implemented.
• Support and manage services within the Microsoft Azure cloud environment.
• Support the delivery of in-house applications using Microsoft technologies, including DevOps pipelines and Company Portal.
• Manage and configure TCP/IP network equipment, including switches and other network infrastructure.
• Manage and maintain on-premises Microsoft Exchange 2016 (or later) and cloud-based Microsoft Office 365 email systems, including mailboxes, mailbox permissions and distribution lists.
• Manage and maintain Microsoft Active Directory and Microsoft cloud identity services.
• Investigate system alerts and provide appropriate responses, supporting ongoing monitoring of cyber security controls.
• Play an active role in day-to-day operational cyber security requirements and support the ITSO role with cyber security-related activities.
• Assist with disaster recovery planning and the development of contingency plans in response to security breaches and other incidents.
• Assist with the development and maintenance of standard Windows 10 (or later) device configurations to support the security and integrity of information systems and services.
• Support secure remote access solutions and smart devices.
• Build and maintain effective relationships with senior stakeholders, providing specialist advice, guidance and appropriate challenge on matters within the area of responsibility.
• Manage information and records in accordance with established policies, procedures and statutory requirements.
• Comply with all relevant organisational policies and procedures, including Equal Opportunities and Dignity at Work, and complete mandatory training requirements.
• Carry out any other duties reasonably required in line with the responsibilities of the role.

Are you an experienced ICT professional with a strong background in infrastructure support, server and network management and cyber security? Do you have experience working with Microsoft Windows Server, Azure, Active Directory, Microsoft 365 and TCP/IP networks? If so, we’d love to hear from you!, * Hold an HND in Computing or another discipline relevant to Information & Communications Technology, with at least 50% computing content*.

AND

• Have at least 1 year’s experience working in a challenging Infrastructure Support or Service Desk environment.

OR

• Have at least 3 years’ experience working in a challenging Infrastructure Support or Service Desk environment**.

*Only those courses with a computing content of 50% or more will be considered, and applicants must give full details of how the content of the course meets this requirement.

**Experience gained as part of a work placement may be included.

Applicants must demonstrate at least 1 year’s experience in one or more of the following areas:

• Managing Microsoft Windows Server 2012 (or later) operating systems within a Windows Hyper-V 2019 environment, together with Microsoft Exchange 2016 (or later), on-premises email, Microsoft Office 365 and Microsoft Azure environments.
• Experience using Microsoft Defender and Sentinel.

Supporting and administering TCP/IP-based networks, including experience with at least two of the following:

• Remote access equipment.
• Firewalls.
• Switches.
• Routers.

Applicants must also demonstrate:

• The ability to analyse business requirements and develop logical solutions that meet customer needs, while proactively identifying opportunities to improve work processes and service delivery.
• Strong interpersonal and oral and written communication skills, with the ability to explain technical computer concepts clearly to non-technical customers.
• The ability to plan and organise a varied, demanding and unpredictable workload, delivering high-quality work in accordance with ICT standards and best practice.
• The ability to work effectively as part of a team, managing and influencing people and resources to achieve agreed plans and objectives.

• Full-time, Temporary.
• A Basic Access NI Check is required.

If this role isn’t for you, Kennedy Recruitment source a broad range of career opportunities to choose from. Get in touch via 028 9033 0555 to find out more.

Kennedy Recruitment is an equal opportunities employer and adheres to all current employment legislation. Please note only those candidates shortlisted may be contacted.

Pay: £19.80 per hour

Benefits:

• Company pension