Junior IT Support Engineer

• Provide high-quality, onsite IT support to staff, ensuring the smooth day-to-day operation of workstations, meeting spaces, and IT equipment.
• Respond to and resolve issues with docking stations, monitors, keyboards, mice, and other peripherals, including connectivity faults, driver issues, and equipment replacements.
• Carry out desk moves, including disconnecting, relocating, reconnecting, and testing IT equipment to ensure full functionality.
• Perform routine checks of meeting room and conference room AV equipment, including screens, cameras, microphones, and conferencing systems.
• Provide first-line troubleshooting for common laptop and Outlook issues, including performance checks, cache clearing, updates, and basic diagnostics.
• Support new starters with initial laptop setup, Outlook configuration, PowerToys installation, and other standard business applications.
• Support offboarding activities, including factory resets, mobile device wipes, and preparation of equipment for reissue.
• Conduct regular checks of quiet rooms and flexible office spaces to ensure IT equipment is operational and ready for use.
• Maintain accurate IT stock levels within the build room and flag low stock for replenishment.
• Support VCO account administration, with full training provided.

• Some previous helpdesk or IT support experience.
• Experience working in high-profile, professional, and white-glove IT support environments.
• Financial services, investment, private equity, or professional services experience preferred.
• Strong customer service skills with a clear, friendly, and professional approach when dealing with staff at all levels.
• Excellent time management and organisational skills, with the ability to prioritise and manage multiple requests effectively.
• Strong attention to detail, particularly when managing equipment, meeting room setups, and IT stock.
• A proactive and reliable approach to providing high-quality onsite IT support.

The salary range/rates of pay is dependent upon your experience, qualifications or training.