First Line Support Engineer

• Provide 1st line IT support
• Set up and maintain PCs, Macs, printers, and mobile devices
• Manage Google Workspace user accounts and permissions
• Support network connectivity and infrastructure
• Maintain the IT helpdesk and knowledge base
• Lead onboarding and offboarding activities
• Assist with IT projects and new technology rollouts
• Manage IT equipment and stock levels
• Take ownership of issues through to resolution

• 2-3 years experience in IT Support or Service Desk
• Strong Windows support experience
• Knowledge of Active Directory, TCP/IP, DNS and DHCP
• Experience with Google Workspace or Microsoft 365
• Excellent troubleshooting and communication skills
• Ability to manage multiple priorities in a fast-paced environment

This is an excellent opportunity for someone who is passionate about technology, enjoys problem-solving, and wants exposure to a broad range of IT systems and projects in an exciting environment.

Robert Half has partnered with a very well established publishing company who are excited to be bringing an additional first line Support Engineer to the team in London.

This is a great opportunity for someone to develop well rounded foundations in IT support within a small team giving you lots of exposure and ownership., Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.