Help Desk Technician

We are seeking a Help Desk Analyst I to provide first-level technical support to end users. This role will be responsible for resolving basic IT issues, managing tickets, and delivering excellent customer service while supporting a Windows 11 environment., + Monitor and manage incoming requests through the ticketing system

• Troubleshoot and resolve software-related issues for end users

• Perform password resets and assist with account lockouts

• Provide basic hardware support for desktops, laptops, peripherals, and related equipment

• Support users in a Windows 11 environment

• Escalate unresolved technical issues to higher-level support teams as needed

• Document all support activity, resolutions, and follow-up steps in the ticketing system

• Deliver professional and timely customer service to internal users

• 1+ year of help desk, desktop support, or technical support experience preferred

• Experience working with a ticketing system

• Familiarity with password resets, account administration, and troubleshooting user access issues

• Basic knowledge of hardware troubleshooting and software support

• Experience supporting Windows 11

• Strong communication, problem-solving, and customer service skills, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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