Help Desk

Description We are looking for a Help Desk specialist to provide day-to-day technical support for users within the financial services industry. This Long-term Contract position is suited for someone who can resolve desktop and system issues efficiently while delivering a strong end-user experience across both Windows and Mac environments. The ideal candidate brings hands-on support experience, communicates clearly with employees at all levels, and is comfortable working with modern ticketing tools and core Microsoft technologies.

Responsibilities:

• Deliver front-line technical assistance for hardware, software, and user access issues in a fast-paced business environment.

• Troubleshoot and resolve problems across Windows 10, Windows 11, and Mac devices, escalating complex cases when needed.

• Manage incident and service request workflows through a ticketing platform, ensuring timely follow-up and accurate documentation.

• Support user account administration and access-related tasks involving Active Directory and related Microsoft tools.

• Assist with desktop setup, configuration, maintenance, and replacement activities for end-user systems and peripherals.

• Provide support for Windows 11 upgrade efforts and help users transition smoothly with minimal disruption to daily work.

• Contribute to basic troubleshooting and support activities connected to Azure-based resources and services.

• Communicate technical solutions in a clear, thorough manner while building positive working relationships with end users. Requirements * At least 3 years of experience in help desk or desktop support roles.

• Hands-on expertise supporting Microsoft Windows 10 and Windows 11 environments.

• Experience working with service desk or ticket management systems; familiarity with ServiceDesk Plus or ServiceNow is highly valued.

• Ability to support both PC and Mac users in a detail-oriented setting.

• Working knowledge of Active Directory and common user access support tasks.

• Exposure to Azure and basic cloud-related troubleshooting.

• Strong problem-solving, communication, and interpersonal skills. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.