Business Change Lead

At Willowbrook Hospice we believe “Every Contact Counts”, we are seeking an independent Operations and Compliance Manager for an immediate 6-month contract. This is an individual contributor role with no direct team. Working directly alongside our Senior Leadership and Executive Team, you will be the sole driver managing our operational change, compliance frameworks, and supplier governance.

If you are a self-starter who loves handling the details yourself to build resilient, high-performing processes, this project is for you.

What You Will Do

• Deliver Change: Create and execute your own transition plans, map workflows, and host workshops defining functional requirements for new digital systems and operational services.
• Govern Suppliers: Act as our lead on contract renewals, host performance reviews, track KPIs/SLAs, and manage complex third-party escalations.
• Coordinate Tenders: Roll up your sleeves to develop RFPs (Requests for Proposals), evaluate vendors, and manage outsourcing transitions from start to finish.
• Own Risk & Compliance: Maintain our risk registers, execute internal operational audits, and enforce strict compliance regarding data protection (GDPR) and policy alignments.
• Build Relationships: Work collaboratively with SLT, budget holders, and clinical staff to build internal readiness and keep projects moving forward.

• Proven Experience: A track record in contract lifecycle management, KPI tracking, process mapping, and managing data protection or operational risk frameworks.
• Practical Skills: Strong business analysis capabilities to spot process gaps, paired with exceptional documentation skills for keeping project logs and risk registers immaculate.
• Tech Savvy: Advanced proficiency across Microsoft 365 tools (Word, Excel, PowerPoint, Teams).
• Influence & Resilience: The ability to engage and influence stakeholders across all levels without needing direct authority, alongside an adaptive, self-starting mindset.
• Qualifications: Degree-level education (or equivalent practical professional experience) backed by continuous professional development.

Highly Desirable (But Not Essential)

• Professional certifications in Change Management (PROSCI, APMG) or Project Management.
• Procurement or contract qualifications (such as CIPS).
• Prior experience handling tenders/RFPs or working within a regulated environment like healthcare, the NHS, or the charity sector., If you are a resilient, self-motivated operator ready to make a tangible impact on our community, we want to hear from you.