Desk Side Support Lead

Lead and supervise deskside support technicians, assigning tickets and ensuring SLAs are met

Deliver white glove support for VIPs and executives, including priority response, proactive issue resolution, and discreet, high-touch service

Provide hands-on support for laptop/desktop hardware and software issues (imaging, troubleshooting, patching, installs)

Manage conference room and AV/VTC equipment (Zoom, Teams, Cisco/Poly systems), ensuring meeting readiness - including on-site, hands-on support for VIP meetings and events

Maintain accurate IT asset inventory (procurement, deployment, tracking, audits, disposal)

Serve as the primary escalation point for technical issues and government stakeholder communication

Ensure compliance with government IT security and data handling policies

5+ years in deskside/desktop support, including 1-2 years in a lead role

Experience supporting VIPs/executives with a high level of professionalism, discretion, and urgency

Strong knowledge of Windows/Mac OS, Active Directory, and ITSM tools (ServiceNow, Remedy)

Experience with AV/conferencing systems

Familiarity with IT asset management practices

Government support experience preferred; ability to obtain security clearance/public trust if required

Strong communication and leadership skills

Preferred Certifications: CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator

The annual salary for this position is between $37,804- $74,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contribution

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.