Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

£29,390.0

Working hours

Regular working hours

Job source

www.careerboard.com

Tech stack

Identity and Access Management Knowledge Management Information Technology

Job description

• Act as the primary point of contact for IT incidents, service requests and user enquiries.
• Provide first-line support, deliver first-contact resolution wherever possible and manage incidents and requests through the ITSM platform.
• Support account administration, access management, knowledge management and operational support activities whilst maintaining excellent customer communication and service standards.

Requirements

• Experience working within an IT Service Desk or IT support environment.
• Strong customer service, communication and problem-solving skills.
• Experience using ITSM platforms and supporting incidents and service requests.
• Ability to diagnose and resolve a broad range of first-line technical issues whilst delivering a positive customer experience.

Apply for this position

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Apply on www.careerboard.com

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