IT Field Technician II

CIU Networks, Inc. provides MSP support to Los Angeles and Orange County areas. We take a proactive approach to keep our clients’ computer, network and security systems up-to-date and protected.

We are looking for an energetic Level II Field Technician to provide onsite and remote helpdesk support for our clients ranging from restaurants to corporate offices.

As a Level II Field Technician, you will be responsible for maintaining traditional IT functions like software, hardware, storage, network, DVR/NVR devices, and POS systems., * Provide onsite IT support to a variety of industries including restaurants, manufacturers, law offices, real estate management, dentist offices and many others.

• Assist project team with onsite support for network upgrades, new network build-outs and office moves.
• Providing support to end users of PCs and network devices, and multiple business applications.
• Identifying, investigating and remediating alerts as part of our network operations center team.
• Establishing and maintaining an excellent working relationship with end users.
• Investigating and solving desktop and other systems-related issues.
• Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language.
• Recognizing high-priority issues and responding accordingly.
• Assisting fellow team members and performing other duties as needed.

• Minimum 3-years work experience in supporting Information Technology (IT).
• Willing to learn and adapt to new technologies.
• Willing to work overtime as necessary.
• Able to work efficiently and effectively with team members during heavy workloads.
• Be detail-oriented, especially with documentation.
• Prioritize and effectively resolve help desk tickets.

Technical Skills:

• Unifi / Network troubleshooting / VLANS / QoS / VPN
• Windows Server Domain Services Installation and Configuration / RDS Services and Published App creation
• Cloud Base admin / 365 Security / Sharepoint Management
• Business App installation and Upgrades for example QuickBooks
• SQL administration

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance