Gaming PC Repair Technician

META PC is seeking a skilled and experienced Repair Technician to join our service center team and support the growth of our repair operations. The ideal candidate will have a strong technical background in computer hardware repair, diagnostics, data recovery, upgrades, customer service, and ticketing systems (including automation workflows). This role requires proven ability to efficiently identify and resolve a wide range of technical issues while maintaining high-quality service standards., * Diagnostic and Troubleshooting: Diagnose and repair custom-built gaming PCs, desktops, and laptops. Perform hardware troubleshooting, component replacement, and cable management. Assemble and test high-performance gaming PCs to company quality standards. Identify and resolve software, BIOS, and driver-related issues

• Technical Support: Provide technical guidance and support to customers and fellow technicians, troubleshooting complex repair issues, and offering solutions to ensure timely resolution.
• Quality Assurance: Follow quality control measures to maintain the highest standards of repair quality and customer satisfaction. Communicate with customers regarding repair status, findings, and recommendations. Collaborate with sales and support teams to ensure a seamless customer experience
• Attention to Detail: Adhere to standard work instructions (SWIs) and company quality procedures. Maintain a clean, organized, and safe workstation

• Proven experience in diagnosing and fixing hardware and software issues.
• Ability to diagnose complex hardware/software issues efficiently.
• Strong problem-solving skills and attention to detail, with the ability to effectively troubleshoot and resolve complex technical issues.
• Excellent communication and interpersonal skills, with the ability to interact professionally with team members and customers, including customer escalations.
• Proficiency in computer hardware and software systems, including diagnostic tools, repair software, and help desk systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience in sales and communicate with customers.

• Must be punctual, reliable, and accountable for assigned repairs., * Customer brings in a PC, and it has no sign of life. Pressing the power button does nothing. Where do you begin your diagnostic?

• Customer bring in their PC and states it shuts off after an hour of gaming or high intensity task, and each time they boot it up after this, it shuts of quicker. What is the most likely cause or were do you start your diagnostic?

• Customer brings in their PC and state it is randomly blue screening. Does not replicate in any specific scenario, seems to be random. Where do you start on this issue?

Pulled from the full job description

• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Health savings account
• Dental insurance
• Paid holidays, * Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional growth and advancement

META PCS is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour, * Dental insurance

• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance