Computer Technician (Custom/Gaming Desktops)

• 3+ years hands on experience repairing desktops and gaming PCs. A+ certification is a plus, not a requirement.
• Real depth on modern hardware. You should be comfortable talking about undervolting, PBO and curve optimizer, XMP and EXPO instability, BIOS flashback and CMOS recovery, and why a CPU hits 95C and stays there. If those are new terms, this role isn’t the right fit yet.
• Clear written and verbal communication. You’ll write repair tickets and diagnostic notes another tech has to work from, and you’ll explain findings to customers at the counter and over the phone.
• Ability to lift and move towers up to 50 lbs, with or without reasonable accommodation, and to work on your feet at a bench.
• Professional, well groomed appearance. Customers see you.

Nice to have: overclocking, custom loop experience, prior shop or repair depot background.

Springfield PC PROS · 1339 S Glenstone Ave, Springfield, MO 65804 Full-time · $18 to $22/hr to start, based on experience, plus tips

What the bench actually looks like

A $4,000 water-cooled build comes in that won’t POST. The customer already swapped the RAM and reseated the CPU twice. You’ve got it open in ten minutes and you find two standoffs missing and a front panel header on the wrong pins. Next machine is a three year old rig that throttles in every game, and the answer is a pump header set to silent and eight months of dust. After that it’s a GPU upgrade, a bad NVMe, and a call to a customer who wants to know whether his 9800X3D is actually dying or just running hot.

That’s a normal Tuesday here. We ran 1,974 machines through this shop last year and a good share of them were gaming systems nobody else in town wanted to touch.

The shop

We’re locally owned, seven years on Glenstone, 4.9 stars across 1,067 Google reviews. Small crew, all PC people. Flat rate pricing, honest diagnostics, and we tell customers the truth even when the truth is that their machine isn’t worth fixing.

We’re hiring an experienced tech who can own the bench from week one. This isn’t an entry level seat and we’re not set up to teach hardware fundamentals., What you’ll do

• Diagnose complex issues on gaming systems, including the ones other shops already gave up on
• Catch bad assembly work: reversed fans, missing motherboard screws and standoffs, unseated GPUs, drives in the wrong lanes, PSU cables mismatched between generations
• Remove and install every component in a gaming desktop: CPUs, GPUs, motherboards, RAM, SSDs, PSUs, AIOs, and the occasional custom loop
• Stress test and validate every repair before it goes back to the customer, so nothing leaves the bench on a guess
• Handle upgrades: GPU swaps, RAM, NVMe, cooling improvements
• Explain the problem and the fix to customers in plain language
• Write repair notes clear enough that the next tech, or you a week later, isn’t starting over
• Research and spec replacement parts
• Share what you know with the rest of the crew, * $18 to $22/hr to start, based on experience, plus tips
• Raises as you prove out on the bench
• Full-time, 40 hours a week, Monday through Friday with rotating Saturdays
• A crew that talks about new hardware launches the way other shops talk about the weather

• Describe a real-world scenario from your experience where you encountered ‘Inaccessible Boot Device’ crash after cloning a user’s system. What ended up being the root cause in that case?
• After performing a clean Windows install on a gaming PC, what are some of your go-to checks and tweaks before handing it back, and what’s the one thing most techs forget that you always do?
• When installing a fresh copy of Windows 11 on a Gaming Computer, do you install windows 11 Home or Pro, and what is your reason for installing this particular version?
• Tell us about a gaming PC you repaired that was overheating during games…what steps did you take to diagnose it, what was the fix, and how did you verify it stayed cool afterward?