IT Field Service Technician

• Perform on-site hardware repairs and maintenance for clients across Philadelphia, and nearby neighborhoods within the city and surrounding metro area.
• Ensure proper installation of replacement parts for hardware issues; address software-related concerns as needed
• Maintain accurate service records and part usage by properly updating the ticketing system
• Log into the company’s ticketing system to track, update, and close service tickets, ensuring accurate job documentation and invoicing
• Coordinate with internal support team for guidance and issue resolution rather than directly communicating with end users
• Manage travel to service locations independently, ensuring timely arrival and adherence to scheduled appointments

• Associate’s degree in Computer Science or 2 years of hands-on experience in computer hardware repair
• Must carry yourself professionally at all times
• Must be fluent in English
• Proficiency in diagnosing and repairing computer hardware components
• Basic understanding of software troubleshooting
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service abilities
• Must own and maintain personal tools necessary for computer repair tasks
• Must be comfortable with a background check
• Reliable transportation is required to travel to client sites within the designated regions

Application Process: Interested candidates should submit their resume, highlighting relevant experience and qualifications. Please include any certifications or specialized training in computer repair.

Pulled from the full job description

• Professional development assistance
• Flexible schedule